| DCPS Technology Support (2018-2019) |
|
ISSUE
|
DESCRIPTION |
PRIMARY CONTACT |
SECONDARY CONTACT |
| AESOP (Absence Management) |
Accounts |
Ken Roberts |
Holly Boarman |
| AR-Renaissance |
|
Jessica Roark |
Annette Sapp |
| ASSISTIVE SERVICES |
Hardware |
Ken Roberts |
Robin Bush |
| ASSISTIVE SERVICES |
Software |
Ken Roberts |
Robin Bush |
| AUP DOCUMENTS |
|
Tony Sparks |
Damon Fleming |
| AYL (Academy of Young Leaders) |
Online Applications |
Tony Sparks |
|
| BRITANNICA |
School Accounts |
Jessica Roark |
Aaron Yeiser, Annette Sapp |
| CIPA (Childrens Internet Protection Act) |
Compliance |
Aaron Yeiser, Annette Sapp |
STC |
| CLEVER |
Software/Acount Management |
Jessica Roark |
Steve Burton |
| CLOUD COMPUTING |
Storage (Dropbox, SkyDrive, Google Drive, iCloud, etc.) |
Steve Burton |
Aaron Yeiser, Annette Sapp |
| COLLEGE GRADES |
OCTC Grades Received |
Amanda Jerome |
Charley Broughton |
| COMPASS LEARNING (ODYSSEY) |
Account Management |
Jessica Roark |
Tony Sparks |
| CSIP-CDIP DOCUMENTS (ASSIST) |
|
Jana Beth Francis |
Bethany Jones |
| DATASEAM |
Contracts/Grant Agreements/Equipment |
Tony Sparks |
Steve Burton |
| DATASEAM |
Technical Support/Questions |
Steve Burton |
Tony Sparks |
| DATASEAM |
Training/iMac Integration |
Annette Sapp |
Aaron Yeiser |
| DDL (DIGITAL DRIVERS LICENSE) |
Account Management |
Josh Jackson (AHS) and Barney Hall (DCHS) |
Aaron Yeiser |
| DDL (DIGITAL DRIVERS LICENSE) |
District Requirements |
Tony Sparks |
Aaron Yeiser |
| DIGITAL TEXTBOOKS |
Legal Agreements/Contracts |
Tony Sparks |
|
| DIGITAL TEXTBOOKS |
Technical Support |
Aaron Yeiser, Annette Sapp |
Steve Burton |
| DISCOVERY EDUCATION |
Account Management |
Jessica Roark |
Steve Burton |
| DISCOVERY EDUCATION |
Training |
Aaron Yeiser |
Tony Sparks |
| DOCUMENT TRANSLATIONS |
Foreign Language Needs |
Tony Sparks |
Aaron Yeiser |
| EDGENUITY |
Account Management (Students) |
Kendra Bronsink (AHS), Michelle Ruckdeschel or Mike Claycomb (HPHS), Matt Brannon (DCHS) |
Aaron Yeiser |
| EDGENUITY |
Account Management (Teachers) |
Aaron Yeiser |
Tony Sparks |
| EDGENUITY |
Assigning Courses |
Karen Alward (AHS), Michelle Ruckdeschel or Mike Claycomb (BCHS), Chad Alward (DCHS) |
Aaron Yeiser |
| EDGENUITY |
Training |
Aaron Yeiser |
|
| EDMODO |
|
Aaron Yeiser, Annette Sapp |
|
| EMAIL |
Accounts/Troubleshooting |
Steve Burton |
Jessica Roark |
| EMERGENCY DRILLS |
Online Documentation |
TBD |
|
| EPSON SOFTWARE |
Software/Usage |
STC |
|
| EPSON SOFTWARE |
Technical Issues |
TeamWorks |
|
| ERATE |
Coordinator |
Tony Sparks |
Steve Burton |
| EWALK |
Account Management |
Tony Sparks |
|
| EXPLORE LEARNING-GIZMOS |
Account Management |
Aaron Yeiser |
Tony Sparks |
| GOOGLE APPS FOR EDUCATION/G-SUITE (TEACHERS) |
Account Management |
Steve Burton |
Aaron Yeiser |
| ILP |
|
School Counselors |
|
| INFINITE CAMPUS (IC) |
General Technical Issues |
DCPS IC Support |
IC Teacher/Building Coach |
| INFINITE CAMPUS (IC) |
Gradebook Questions |
IC Teacher Coach |
DCPS IC Support |
| INTRANET (DSN) |
Accounts |
Tony Sparks |
Ken Roberts |
| MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Account Management |
Jana Beth Francis |
Bethany Jones |
| MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Training |
Jana Beth Francis |
Bethany Jones |
| MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Tech Support |
Steve Burton |
|
| MOODLE |
Account Management |
Steve Burton |
Tony Sparks |
| MOODLE |
Training |
School Technology Coordinator |
Aaron Yeiser |
| MUNIS |
All Issues |
Ken Roberts |
Sara Harley |
| MYDIGITAL LIFE |
School by school choice (free software for Digital Citizenship) |
STC |
|
| MYMATHLAB |
All Issues |
Jana Bryant |
Tony Sparks |
| NUTRIKIDS |
Food Services Payments |
Ken Roberts |
Lisa Sims |
| OFFICE 365 |
|
Tony Sparks |
Aaron Yeiser, Annette Sapp |
| ONE CALL NOW (OCN) |
Accounts/Training |
Tony Sparks |
Lora Wimsatt |
| ONLINE TESTING |
Tech Support |
Steve Burton |
Tony Sparks |
| PEER OBSERVER RESEARCH GRANT |
Accounts/Peer Observer Questions |
Jana Beth Francis |
Tony Sparks |
| PEER OBSERVER RESEARCH GRANT |
ThereNow Hardware/Software |
Tony Sparks |
Jana Beth Francis |
| PORTFOLIOS |
Student (Electronic) |
Elem Lab Coordinator/STC |
Steve Burton |
| QUAVER MUSIC |
Accounts |
Tony Sparks |
|
| READING PLUS |
Accounts |
Tony Sparks |
|
| READING PLUS |
Training |
Tony Sparks |
|
| SAS CURRICULUM PATHWAYS |
Accounts |
Tony Sparks |
|
| SCHOLASTIC |
Accounts |
Jessica Roark |
Steve Burton |
| SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
General Web Page Editing |
Web Page Editor in each building |
Tony Sparks, Ken Roberts |
| SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Intranet |
Web Page Editor in each building |
Tony Sparks, Ken Roberts |
| SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Online Classrooms |
Web Page Editor in each building |
Aaron Yeiser, Annette Sapp |
| SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Training Coordinator |
Tony Sparks |
|
| SMART NOTEBOOK |
|
Annette Sapp |
Aaron Yeiser |
| SOCIAL MEDIA (DISTRICT) |
|
Lora Wimsatt |
Tony Sparks |
| STUDY ISLAND |
Training |
Aaron Yeiser, Annette Sapp |
Tony Sparks |
| STUDY ISLAND |
Accounts |
Jessica Roark |
Tony Sparks |
| STUDENT VOICE SURVEY (SVS) |
DPOC/Accounts/Technical Support |
Tony Sparks |
|
| SURVEY MONKEY |
District Account |
Tony Sparks |
Jana Beth Francis |
| TEAMWORKS |
Accounts |
Steve Burton |
David Shutt |
| TECH REPAIRS |
All Devices |
Work Order Process (Teamworks) |
Steve Burton |
| TRANSCRIPTS (Parchment) |
eTranscripts |
School Registrar (HS Only) |
Ken Roberts |
| VERITIME |
Time and Attendance |
Ken Roberts |
Holly Boarman |
| WI-FI BUS ISSUES |
Tech Support/Installation |
Steve Burton |
Billy Johnson |