DCPS Technology Support (2019-2020) email formula: firstname.lastname@daviess.kyschools.us |
ISSUE
|
DESCRIPTION |
PRIMARY CONTACT |
SECONDARY CONTACT |
AESOP (Absence Management) |
Accounts |
Ken Roberts |
Holly Boarman |
AR-Renaissance |
|
Jessica Roark |
Annette Sapp |
ASSISTIVE SERVICES |
Hardware |
Ken Roberts |
Robin Bush |
ASSISTIVE SERVICES |
Software |
Ken Roberts |
Robin Bush |
AUP DOCUMENTS |
|
Aaron Yeiser |
Damon Fleming |
AYL (Academy of Young Leaders)
|
Online Applications |
|
|
CIPA (Children's Internet Protection Act) |
Compliance |
Aaron Yeiser, Annette Sapp |
STC |
CLEVER |
Software/Account Management |
Jessica Roark |
Steve Burton |
CLOUD COMPUTING |
Storage (Dropbox, SkyDrive, Google Drive, iCloud, etc.) |
Steve Burton |
Aaron Yeiser, Annette Sapp |
COLLEGE GRADES |
OCTC Grades Received |
Amanda Jerome |
Charley Broughton |
COMPASS LEARNING (ODYSSEY) |
Account Management |
Jessica Roark |
|
CSIP-CDIP DOCUMENTS (ASSIST) |
|
Jana Beth Francis |
Bethany Jones |
DATASEAM |
Contracts/Grant Agreements/Equipment |
Aaron Yeiser |
Steve Burton |
DATASEAM |
Technical Support/Questions |
Steve Burton |
Aaron Yeiser |
DATASEAM |
Training/iMac Integration |
Annette Sapp |
Aaron Yeiser |
DIGITAL TEXTBOOKS |
Legal Agreements/Contracts |
Aaron Yeiser |
|
DIGITAL TEXTBOOKS |
Technical Support |
Aaron Yeiser |
Steve Burton |
DISCOVERY EDUCATION |
Account Management |
Jessica Roark |
Steve Burton |
DISCOVERY EDUCATION |
Training |
Aaron Yeiser |
|
DOCUMENT TRANSLATIONS |
Foreign Language Needs |
Jana Beth Francis |
Aaron Yeiser |
EDGENUITY |
Account Management (Students) |
Doug Denton (AHS), Michelle Ruckdeschel or Mike Claycomb (HPHS), Matt Brannon (DCHS) |
Jessica Roark |
EDGENUITY |
Account Management (Teachers) |
Aaron Yeiser |
|
EDGENUITY |
Assigning Courses |
Keith Johnson (AHS), Michelle Ruckdeschel or Mike Claycomb (HPHS), Chad Alward (DCHS) |
Aaron Yeiser |
EDGENUITY |
Training |
Edgenuity Training Site |
Aaron Yeiser |
EMAIL |
Accounts/Troubleshooting |
Steve Burton |
Jessica Roark |
EPSON SOFTWARE |
Software/Usage |
STC |
|
EPSON SOFTWARE |
Technical Issues |
Steve Burton |
|
ERATE |
Coordinator |
|
Steve Burton |
EXPLORE LEARNING-GIZMOS |
Account Management |
Aaron Yeiser |
Annette Sapp |
GOOGLE APPS FOR EDUCATION/G-SUITE (TEACHERS) |
Account Management |
Steve Burton |
Aaron Yeiser |
ILP (CAREER CRUISING/XELLO)
|
|
Amanda Jerome |
Aaron Yeiser |
INFINITE CAMPUS (IC) |
General Technical Issues |
DCPS IC Support |
IC Teacher/Building Coach |
INFINITE CAMPUS (IC) |
Gradebook Questions |
IC Teacher Coach |
DCPS IC Support |
INTRANET (DSN) |
Accounts |
|
Ken Roberts |
MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Account Management |
Jana Beth Francis |
Bethany Jones |
MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Training |
Jana Beth Francis |
Bethany Jones |
MAP (MEASURES OF ADVANCED PROGRESS, NWEA) |
Tech Support |
Steve Burton |
|
MOODLE |
Account Management |
Steve Burton |
|
MOODLE |
Training |
School Technology Coordinator |
Aaron Yeiser |
MUNIS |
All Issues |
Ken Roberts |
Sara Harley |
MYMATHLAB |
All Issues |
Jana Bryant |
|
NUTRIKIDS |
Food Services Payments |
Ken Roberts |
Lisa Sims |
ONLINE TESTING |
Tech Support |
Steve Burton |
|
PEER OBSERVER RESEARCH GRANT |
ThereNow Hardware/Software |
|
Jana Beth Francis |
PORTFOLIOS |
Student (Electronic) |
Elem Lab Coordinator/STC |
Steve Burton |
QUAVER MUSIC |
Accounts |
Annette Sapp |
|
READING PLUS |
Accounts |
Jessica Roark |
|
READING PLUS |
Training |
Annette Sapp |
|
SCHOLASTIC |
Accounts |
Jessica Roark |
Steve Burton |
SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
General Web Page Editing |
Web Page Editor in each building |
Ken Roberts |
SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Intranet |
Web Page Editor in each building |
Ken Roberts |
SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Online Classrooms |
Web Page Editor in each building |
Aaron Yeiser, Annette Sapp |
SCHOOLPOINTE (DIGITAL SCHOOL NETWORK) |
Training Coordinator |
Aaron Yeiser |
|
SOCIAL MEDIA (DISTRICT) |
|
Lora Wimsatt |
Dylan Hammons |
STUDY ISLAND (EDMENTUM) |
Training |
Aaron Yeiser, Annette Sapp |
|
STUDY ISLAND (EDMENTUM) |
Accounts |
Jessica Roark |
|
STUDENT VOICE SURVEY (SVS) |
DPOC/Accounts/Technical Support |
Amy Shutt |
Aaron Yeiser |
TEAMWORKS |
Accounts |
Steve Burton |
David Shutt |
TECH REPAIRS |
All Devices |
Work Order Process (Teamworks) |
Steve Burton |
TRANSCRIPTS (Parchment) |
eTranscripts |
School Registrar (HS Only) |
Ken Roberts |
VERITIME |
Time and Attendance |
Ken Roberts |
Holly Boarman |
WI-FI BUS ISSUES |
Tech Support/Installation |
Steve Burton |
Billy Johnson
|